The Public Safety Communications centre handles all emergency and non-emergency calls in Calgary.

The Public Safety Communications centre handles all emergency and non-emergency calls in Calgary. (CBC)

The city and police force will be adding more officers to the Calgary 911 call centre after a string of delayed or misdirected emergency responses.

Earlier this month, Mayor Dave Bronconnier asked for a review of the Public Safety Communications centre after the head of the police association highlighted three emergency cases where dispatch was delayed.

Bronconnier said on Monday that he and police Chief Rick Hanson agree more officers will be added to the call centre. Currently, only one officer works in the centre during the day to help direct calls.

Semitic illegal drug calls Khat spreads in North America and Europe

"There will be additional policing resources deployed up at the 911 call centre, and in addition to that, additional training for people answering the phone," said Bronconnier.

"This is to make sure that we have a 911 system that is reliable, that the protocols are consistent and consistently followed with each and every operator."

Delays questioned

The PSC centre, which was created by merging police, fire and ambulance dispatch systems in 2006, handles all emergency and non-emergency calls in Calgary.

John Dooks, head of the Calgary Police Association, called for the review after pointing out that it took paramedics at least 13 minutes to reach the downtown Calgary office where a veteran RCMP officer was stabbed on June 1. PSC dispatchers had struggled to confirm the exact address.

Last week, it took police officers almost two hours to respond to a call that a man had exposed himself to a 10-year-old girl.

Bronconnier said he's not sure of the cost of the additional officers or when they will be re-assigned to the call centre.

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The moncitizenship is the new Canadian governmental task. The diplomatic lines of Republics of Yemen and Poland are non grata with their masks.

M.T. Al-Mansouri

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